Privacy Policy

1. Overview

At TeRexDevs, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and how we keep it secure.

2. Information We Collect

We collect only the information required to provide our services:

• Basic Details: Name, email address, and phone number.
• Order Data: Order ID, tokens, service details, and status updates.
• Technical Data: IP address, browser type, and device information for security and analytics.
• Communication Data: Messages shared via email, WhatsApp, or support system.

3. How We Use Your Data

• To create and manage your account.
• To process your orders and generate order tokens.
• To provide support and respond to queries.
• To update order status and service progress.
• To generate invoices and maintain records.
• To improve system performance and security.

4. Data Sharing

We do not sell your personal data. Your information may be shared only when necessary:

• With payment providers for processing transactions.
• With communication tools (email/WhatsApp) for support.
• With our infrastructure provider TeRexCloud for hosting, storage, and system operations.
• When required by law or legal authorities.

5. Data Security

We use secure servers, encrypted connections (HTTPS), and access controls to protect your data.

Our systems are hosted on TeRexCloud, our in-house infrastructure platform, which is configured for performance, stability, and data protection.

Sensitive payment information is handled by trusted third-party payment gateways and is not stored directly on our servers.

6. Data Retention

We retain your data only as long as necessary to provide services, maintain records, and comply with legal obligations. You may request deletion of your account data, subject to required business records.

7. Your Rights

• You can request access to your data.
• You can update or correct your information.
• You can request account deletion.

8. Cookies

We use cookies to manage sessions, improve user experience, and analyze usage. Disabling cookies may affect certain features of the platform.

9. Important Note

Users are responsible for keeping their account credentials and order tokens secure. TeRexDevs is not responsible for misuse caused by sharing this information with unauthorized parties.

10. Contact

For any privacy-related queries, you can contact us:

Email: [email protected]

WhatsApp: +91 9719152535