Refund Policy

1. General Policy

TeRexDevs provides digital services and managed solutions. Due to the nature of our work, all payments are generally non-refundable once the order is confirmed or work has started.

2. Service-Based Work

Most of our offerings are service-based (website development, system setup, customization).

• If work has not started, a refund may be considered.
• If work is already in progress, no refund will be provided for completed or ongoing work.
• Once the project is completed or delivered, no refunds will be issued.

3. Ready-Made Solutions

Ready-made systems are provided as managed solutions and not as downloadable products.

• No refunds are provided after access is given or setup is initiated.
• Source code is not included unless specifically agreed.

4. Payment & Work Flow

Orders are processed based on the token system generated after placing an order.

• Work begins only after order confirmation.
• In some cases, after-work or milestone-based payment is applied.
• Failure to complete payment may result in work being paused or cancelled.

5. Issue Resolution

If you face any issue with the service provided, our team will work to resolve it.

• Support is provided through dashboard or official contact channels.
• We aim to fix issues instead of offering refunds.

6. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after placing the order.
• Misunderstanding of features that were already described.
• Lack of technical knowledge to use the system.
• Delay caused due to missing information from client side.

7. Final Decision

All refund decisions are at the sole discretion of TeRexDevs. By placing an order, you agree to this policy.